Shipping, Returns & Exchanges

At Brindy Luxury Silk, every order is carefully prepared and packaged with care. Please review our shipping, return, and exchange information below before placing your order.

Shipping Information

Orders are typically processed within 1–5 business days and shipped from our distribution centre in Chestermere, Alberta, Canada.

We are pleased to offer worldwide shipping, as well as complimentary standard shipping on eligible Canadian orders over $250 CAD.

Please note that processing times are separate from the estimated shipping times listed below.

Canada

Free Pickup available in Chestermere, AB

Standard Flat Rate Shipping — $10 CAD
Estimated delivery: 5–10 business days, plus processing time.

Express Shipping — $25 CAD
Estimated delivery: 3–5 business days, plus processing time.

Complimentary Standard Shipping
Available on eligible orders over $250 CAD within Canada. Estimated delivery: 5–10 business days, plus processing time.

 

United States

Standard Flat Rate Shipping — $30 CAD
Estimated delivery: 8–14 business days, plus processing time.

Express Shipping — $75 CAD
Estimated delivery: 4–7 business days, plus processing time.

 

International & Worldwide Shipping

Standard Shipping — $35 CAD
Estimated delivery: 10–28 business days, plus processing time.

International delivery times may vary depending on the destination and customs processing.

 

Customs, Duties & Import Fees

Orders shipped outside of Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any applicable duties, taxes, or import fees are the responsibility of the recipient and are not included in Brindy Luxury Silk's product prices or shipping charges, unless otherwise indicated at checkout.

Customs requirements vary by country. We recommend contacting your local customs authority if you require additional information before ordering.

Please be aware that customs processing can occasionally result in delays beyond our estimated delivery timeframes. Brindy Luxury Silk is not responsible for delays caused by customs or other circumstances outside of our reasonable control.

 

Returns & Exchanges

We want you to love your Brindy Luxury Silk purchase. If you are not completely satisfied with an eligible item, please contact us at support@brindysilk.com to request a return or exchange.

Return Eligibility

To be eligible for a return or exchange:

• Items must be unused, unworn, unwashed, and in their original condition.

• Items must be returned with their original packaging and tags, where applicable.

• Returns must be requested within 30 days of receiving your order.

• Proof of purchase or your order number may be required.

For hygiene reasons, certain products that have been opened, worn, used, or removed from their original packaging may not be eligible for return or exchange.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for return, refund, or exchange, except where otherwise required by applicable law.

Gift cards are also non-refundable, except where required by law.

Return Shipping

Unless the item received is defective, damaged, or incorrect, customers are responsible for the cost of returning their order.

Original shipping charges are non-refundable, except where required by law or where the return is the result of an error by Brindy Luxury Silk.

We recommend using a trackable shipping service when returning your order. Brindy Luxury Silk is not responsible for return packages that are lost or damaged in transit before they are received by us.

Exchanges

If you would like to exchange an eligible item, please contact us at support@brindysilk.com with your order number and the item you would like to exchange.

Exchanges are subject to product availability.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@brindysilk.com and include your order number, a description of the issue, and photographs where applicable.

We will review the issue and work with you to provide an appropriate resolution.

Refunds

Once your approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card provider, or payment processor.

Shipping charges, customs duties, import taxes, and other third-party fees are generally non-refundable.

 

Questions?

For questions about shipping, returns, or exchanges, please contact:

Brindy Luxury Silk
Email: support@brindysilk.com
Website: www.brindysilk.com

Brindy Luxury Silk reserves the right to update this Shipping, Returns & Exchanges Policy from time to time. Nothing in this policy is intended to limit any rights available to consumers under applicable law.